A computer equipment manufacturer wanted to more fully automate the process of dealing with customer claims of damage to shipped equipment. Using AI, we enabled their “software robots” to understand and process documents that included handwriting and photo attachments. This solution decreased the amount of human interaction needed for claims and returns by 75%, and reduced the time to settle damage claims from 2 weeks to 3 days.
“It has been a massive help for operations to reliably plan maintenance in line with what our own data are telling us, rather than rely on manufacturer recommendations.”