Fast Food

A global fast service restaurant chain wanted to create better value for anonymous customers. PS AI Labs used leading edge techniques to analyze text-based customer service interactions. We identified unmet needs that the company could address to improve customer experience and supply chain inefficiencies. Future projects with this client include data driven marketing for insights into loyalty, campaigns for audience creation, and personalized promotions.

“The ability to analyze customer service conversations has given us new insights about what customers want, the friction points they encounter, and what we can do to improve.”